FAQ

The short answer is for anyone. We aim this service mainly for those who are tired of low quality selfies that will be forgotten within 2-3 weeks after your trip ended and want something more meaningful and memorable that will stand the times.

Since we would like to provide quality work and also pay attention to everyone equally under one reservation the maximum number of participants is 7. The minimum number can be as low as one person.

Anyone can reserve without a specific limitation of age. However please keep in mind that this is a walking tour which each participant needs to be able to complete it. For minors a parent, legal guardian or an appointed representative of said minor appointed by a parent or legal guardian needs to sign an agreement of participation. For the exact terms please visit our Terms and Conditions.

We believe in equality and everyone can participate. We would love to tell as many stories with our pictures as possible however we prohibit the participation of anyone under the influence of alcohol, drugs or any substances that can influence rational judgement and behaviour. If the participant demonstrates inappropriate or unlawful behaviour. Or if you are not in any condition to do a walking tour because of medical conditions etc. putting your or others health in jeopardy. For the full disclosure of the rules please visit our Terms and Conditions.

Our colleagues monitor the weather as accurately as possible however it is impossible to predict exact weather. We can still manage a photoshoot in rainy weather in which case we are willing to move forward with the service. In case of a severe weather condition such as heavy rain, thunderstorm, snowstorm we will offer a replacement date or a full refund. In case we do not deem the weather so severe to cancel the session however you do not want to participate anymore Luminogram exercises the right to withhold the full amount paid for the reservation however your photographer will try to find a solution first that will satisfy everyone. For more in-depth weather and cancellation policies please visit our Terms and Conditions page.

Fortunately not for long! We will assemble and finalise your gallery in a way where you will be able to get the digital pictures the day after the photoshoot by the evening.

For client gallery delivery we will use Pixieset. When you open the gallery make sure to follow the manual gallery. If you want to select pictures to get printed just press the “heart” icon and we will know you want those pictures to be printed. If you want multiple copies of one picture just add a note to that specific picture.

Without a doubt! That would mean we did something right! If you want more printed pictures that are not automatically included in your package just mark all the photos in Pixieset, specify how many copies you want of each picture if it's more than one and we will print it. Extra prints have extra costs for the cost of extra prints please visit the Services and Prices menu in our website or please inform at your hotel’s reception.